Social CRM continues to be the focus of organizations who see the merging of social media and enterprise software as a powerful trend. In an enlightening new article on the Software Advice blog, analyst Lauren Carlson explores the Social CRM phenomenon in a series of mini case studies. The bottom line is, organizations as diverse as H&R [...]

Lovely Santa Clara, California, is the scene for a lively gathering of major corporate powers who understand the projected growth of Web 2.0 solutions related to Social CRM. As reported in this blog previously,  projections of leading analysts such as Gartner and Altimeter Group pinpoint Social CRM to expand rapidly into a billion-dollar market by the end [...]

Nonprofit and association organizations are benefiting—at an accelerating pace—from the deployment of white label communities that boast flexible social spaces where members gather. The many forms of social spaces can be tailored to perfectly reflect your community’s activities, your organization’s goals and your members’ most compelling interests. Social Spaces are innovative, socially-enabled places that consistently drive [...]