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excellent news. thanks!
by cameron on Monday, May 14, 2012
Hi cameron - haven't forgotten about this and we believe this makes sense to expose but I can't commit to a timeframe ju...
by Kevin Fielding on Monday, May 14, 2012
any updates on this? it would allow us to fully integrate our two systems to offer a complete solution to our clients &...
by cameron on Thursday, May 10, 2012
yup that way we can integrate it with our registration program so new users don't have 2 different passwords
by cameron on Friday, April 27, 2012
Hey Cameron - to clarify are you asking for a parameter to supply a user's registration password at time of the create A...
by Kevin Fielding on Friday, April 27, 2012
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Feature Requests
Do you have some feedback for us? If there is any components of our software you would like to see added or changed feel free to post your thoughts here. We'd encourage you to be as clear as possible about why you like or don't like certain features so that other clients can weigh in with their thoughts as well. Also feel free to suggest that we actually remove certain components of the system that just aren't getting enough traction for you. All feedback is welcome!
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CCS_Heather
Ability to search content of discussions
Posted by CCS_Heather
Tuesday, Febuary 21, 2012
Comments (3)
I just heard that the search feature does not seach content of discussions! Was told to request this as a feature request, please can we have this amended?

thanks - Heather at CCS
 
  • Visit Kevin Fielding's profile
    Kevin Fielding: Hi Heather,

    I think there is a bit of a disconnect here because we currently do allow discussions to be searched. You can see the search area on the right rail of most discussions pages that will search in context of what you are viewing (e.g. one discussion, all discussions, etc.). What I believe you may be referring to is when someone searches using the enterprise search at the top of the site - we do not show discussions results. This is a design decision made because the search results were completely dominated with discussion posts, making it difficult to find users, groups, documents and other useful content. Is this in line with your understanding?

    Thanks,Kevin
     
  • Visit CCS_Heather's profile
    CCS_Heather: yes (and no). Although there is an ability to search discussions separately, I dont think users would intuitively understand this (i.e., that there are two different kinds of search, one that is "enterprise" and one that is related to the discussions only and there is no cross-over in functionality) so am wondering how other Port clients are explaining this nuance to their users. We find our users are very unhappy with how difficult the platform is to use already - they do not find it user friendly or intuitive. This would likely be another example.
     
  • Visit Kevin Fielding's profile
    Kevin Fielding: Hi Heather - First, I'm sorry your user base is having trouble with the platform. I'd love to hear your ideas on how to improve the user experience and we do not take these suggestions lightly. For this particular suggestion I definitely understand what you are saying. Originally upon launch discussions results were returned by any site keyword search. We felt that search as a whole suffered by this design due to the enormous amount of text based content within discussions. Virtually every pertinent keyword would return 50+ discussions results in an active community, making it very difficult to use keyword search to find other important content. As far as our other clients I can't necessarily speak for how they might communicate to their users, but I can say I really haven't heard a ton of feedback on the positive or negative front regarding discussions search. I hope this helps explain why the decision was made. I'm not necessarily saying this will never change, but I do think simply adding discussions back into the overall site search may not be ideal.