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CCS_Heather created a blog entry changing the order of photos in an album
Once photos have been uploaded in an album it doesn't seem possible to change their order. Would it be possible to add this functionality?
Kevin Fielding: Hey Heather, I'll review this with our product team for possible inclusion in an upcoming release. For now I'll mark this as pending review until we have a chance to review. Thanks for the suggestions!

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CCS_Heather created a blog entry Ability to search content of discussions
I just heard that the search feature does not seach content of discussions! Was told to request this as a feature request, please can we have this amended?

thanks - Heather at CCS
Kevin Fielding: Hi Heather,

I think there is a bit of a disconnect here because we currently do allow discussions to be searched. You can see the search area on the right rail of most discussions pages that will search in context of what you are viewing (e.g. one discussion, all discussions, etc.). What I believe you may be referring to is when someone searches using the enterprise search at the top of the site - we do not show discussions results. This is a design decision made because the search results were completely dominated with discussion posts, making it difficult to find users, groups, documents and other useful content. Is this in line with your understanding?

Thanks,Kevin

CCS_Heather: yes (and no). Although there is an ability to search discussions separately, I dont think users would intuitively understand this (i.e., that there are two different kinds of search, one that is "enterprise" and one that is related to the discussions only and there is no cross-over in functionality) so am wondering how other Port clients are explaining this nuance to their users. We find our users are very unhappy with how difficult the platform is to use already - they do not find it user friendly or intuitive. This would likely be another example.

Kevin Fielding: Hi Heather - First, I'm sorry your user base is having trouble with the platform. I'd love to hear your ideas on how to improve the user experience and we do not take these suggestions lightly. For this particular suggestion I definitely understand what you are saying. Originally upon launch discussions results were returned by any site keyword search. We felt that search as a whole suffered by this design due to the enormous amount of text based content within discussions. Virtually every pertinent keyword would return 50+ discussions results in an active community, making it very difficult to use keyword search to find other important content. As far as our other clients I can't necessarily speak for how they might communicate to their users, but I can say I really haven't heard a ton of feedback on the positive or negative front regarding discussions search. I hope this helps explain why the decision was made. I'm not necessarily saying this will never change, but I do think simply adding discussions back into the overall site search may not be ideal.

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ThePortAdmin replied to topic: The remote commenting api returns comments for a banned and delete user... why?
I apologize. I'll forward this on to the right people. Thanks for finding this!
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ThePortAdmin replied to topic: The remote commenting api returns comments for a banned and delete user... why?
Correct. Please submit a ticket to Parature and reference the url to this discussion topic in the ticket.
http://community.theport.com/discussions/rest-apis/2012/01/12/the-remote-commenting-api-retur...
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ThePortAdmin replied to topic: The remote commenting api returns comments for a banned and delete user... why?
This user was deleted on 1-12 at about 3:14pm. It made 4 comments on a remote article, 3 of which were made before the deletion. The 4th comment was submitted shortly after the user was deleted, so th...
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ThePortAdmin replied to topic: The remote commenting api returns comments for a banned and delete user... why?
I apologize for this inconvenience. I am investigating this and will let you know what I find asap.
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Julie created a blog entry Email Digest customization
I'd like to have more control as an adminstrator over what shows in the Email digests that are sently weekly. For example, I'd like to see more detail on the blog posts that show. This will he...
Kevin Fielding: Hi Julie,

Thanks for posting! We'll look into adding more detail to blog posts in upcoming releases. Are there any other specific items you're interested in?

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ThePortAdmin replied to topic: How does one determine the value for iCache?
What does the iCache value determine:
The iCache value determines the number of seconds a dictionary key stays in cache.

Would it be bad to leave it at 5?
It would not be bad if you can live with...
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ThePortAdmin likes General Questions
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Rob created a blog entry Brightcove video player
I'd love to be able to post our Brightcove video player into topics like the YouTube player.

Just want that for me as admin, not for all users.

Rob
Kevin Fielding: Hey Rob, we've heard this request in the past and we will open this capability up to administrators. I'm not sure on an exact release time frame just yet, but we will let you know when we have one.

Thanks,
Kevin

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Jessica created a blog entry Admin Ability to Remove a Post
Hi there -
I was told by the Support team that Administrators no longer have the ability to remove a post -- I find this a little unnerving and hope that this function will be restored ASAP.

~Jess...
Kevin Fielding: Hi Jessica, this is actually a bug and was not removed by design. We have a fix scheduled for our next minor release September 13. Until that time though, as a workaround, you do still have the ability to impersonate the user who authored the post and remove it. We are also happy to remove the posts for you in the interim if you submit a support ticket. I understand these workarounds are not ideal and we apologize for the inconvenience, but this will be fixed going forward as of 9/13.

Jessica: Thank goodness!!! Thanks, Kevin.

~Jessica

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Jessica created a blog entry Save as Draft
Would it be possible for members to save a Discussion board post as a draft?

Thanks! ~Jessica
Kevin Fielding: Hi Jessica, its certainly something we could consider, but just to share why we haven't done this in the past. We feel that topics often range on a variety of subjects, and if one were to save a post as a draft and return later their reply may be completely out of context by the time it is posted. Out of curiosity, what is the main reason your members seem to want this feature?

Thanks,
Kevin

Jessica: Hi Kevin - The reason our members requested this function is because they often refer to older posts on different parts of the board when writing a response. The ability to check such 'references' without losing what they've written would be useful.

thank you! ~Jessica

ADACarolyn: Personally, when I need to reference another post, I just open another tab in my browser, so I can have multiple tabs open. Certainly, I can have multiple tabs open at once and copy or a URL from one post to use in another. I wonder if that would be too confusing to suggest to your users.

ADACarolyn: I meant to say, "copy text or a URL".

kcoleman: That's a great suggestion, ADACarolyn! Thanks for the input!

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gadgeteer created a blog entry Allow and use CIDR ranges for banned ips...
This admin dashboard for maintaing a list of banned IPs, only lists individual IPs.

/admin/app/remoteip/managebannedips.aspx

It would be much more affective to also support and allow CIDR notati...
gadgeteer: One example of a problem I'm trying to deal with.

There is a company that's a "infrastructure as a service" company. They have a large range of IPs that are assigned to their hosting facilities... so that address range should never be posting comments to our site. Yet I'm seeing spam comments coming from that address range (173.192.0.0/15.)

The IPs of comments that have been reported are scattered over that range. That's only the comments that have been directly reported and I've been able to track down an IP Address, there are bound to be more I've missed. (by the way, yhank you for including the IP Address in the results returned by the getComments API call, I've been fighting this issue for months with no clear solution.)

There are also other webhosting/colo facilities where I'm seeing the same behavior.

Being able to just add the CIDR range for the colo/webhost would go a long way to reducing my workload in battling comment spam.

Kevin Fielding: Thanks for sharing gadgeteer. We'll review this request for future product road-mapping. For now I'm going to mark this as pending review.

- Kevin

gadgeteer: If this feature can't be implemented anytime soon is there a way to get bulk loaded ip addresses? I'd really like to stem the spam comments from webhosting facilities... unfortunately it's way to easy to move your server to a new IP Address as the vendors and and I'm in a constantly losing race to keep the spammers out.

Kevin Fielding: Hi gadgeteer, currently that option does not exist. One option that we may be able to implement sooner is exposing ban by IP via an API. That would allow you to write a script to ban all IPs in a given range. Would that work?

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Jessica created a blog entry JPGS on Message Boards
Our community sorely misses being able to put [img] files on their Discussions. Can we please get that back?
Kevin Fielding: Thanks for the feedback Jessica. I believe you are referring to IFcode that our previous forums offering had. We will review your request for upcoming product planning. Thanks!

Kevin

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gadgeteer created a blog entry Remote comments should also record IP Address...
While the admin panel for a site has a Banned IP panel:

/admin/app/remoteip/managebannedips.aspx

and the remote commenting API includes a field on comment create to include the IP Address of the...
Dugan: Hello again Gadgeteer,
We'll be more than happy to return IPAddress in GetComment(s) calls. Look for this to be pushed along with our next minor release, currently scheduled for next Tuesday August 2nd, early morning.

gadgeteer: thanks it'll help if I've got someplace to look up a spammers IP address, currently there just isn't any place.

gadgeteer: Was this update to include IPAddress done? the call to http://services.theport.com/ws/developerAPI/CommentingService.asmx/GetCommunityComments isn't returning that field at this point?

Not sure it'll help but the ObjectType tags in the result look like:

ThePortBusiness.RemoteCommentCollection, ThePortBusiness, Version=2008.12.18.17, Culture=neutral, PublicKeyToken=null

ThePortBusiness.RemoteComment, ThePortBusiness, Version=2008.12.18.17, Culture=neutral, PublicKeyToken=nullThePortBusiness.Thin.User, ThePortBusiness, Version=2008.12.18.17, Culture=neutral, PublicKeyToken=null

ThePortBusiness.StatusBase, ThePortBusiness, Version=2008.12.18.17, Culture=neutral, PublicKeyToken=null

ThePortBusiness.RemoteItem, ThePortBusiness, Version=2008.12.18.17, Culture=neutral, PublicKeyToken=null

gadgeteer: hmm. how does one include "XML" example in these comments? The comment I left above had objecttype tag ... which have been stripped.

gadgeteer: ok, between the time I posted this and went back to deal with other issues I see the new IpAddress tag being included on the results of the web service call... thanks.

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