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February 2011
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Founder
ThePort
Employee
Wunderkind
2480 points
Kevin Fielding
Project Manager,
Atlanta
I joined ThePort team in March 2010 as a Project Manager. I work on new implementations, client support, product management and marketing a...
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Dugan
rshomaker
Jillyann
KerriMink
Rachel Daskalov
gadgeteer
CCS_Heather
YSC Website Manager
Rob
ADACarolyn
Ian
kylefrank
since '10
Discussions
24 Members
Discussions is a completely new product that we built from the ground up to allow community users to participate in open or private topical conversations. Our Discussions combines many of the useful features found in most forum and listserv providers into a completely new product. The product is int...
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Dugan
joined
Discussions
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Kevin Fielding
uploaded a file
Discussions End User Guide.pdf
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Kevin Fielding
created a blog entry
Discussions area moved to general message boards
In accordance with the end of the beta program we have incorporated the discussions area from this feature into the overall support message boards. Feel free to continue asking questions and provid...
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Kevin Fielding
created a blog entry
Discussions Global Release Scheduled for February 12
Our Q1 2011 release is scheduled for this Saturday, February 12. The Discussions platform will become available to all our clients at this time and we plan to migrate our current forums users to the ...
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Kevin Fielding
updated
Discussions Wiki
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Kevin Fielding
uploaded a file
Discussions General Availability Release Webinar.pdf
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Kevin Fielding
uploaded a file
Discussions Overview.pdf
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Kevin Fielding
uploaded a file
Discussions Migration Checklist.pdf
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Kevin Fielding
replied to topic:
Planned for Q1 release - post count
Hi Matt,
Yes, actually I'd like to work with all our beta clients, if you are willing, to document metrics on discussions vs. forums usage, page views, etc. If you're willing to share any ...
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ADAMateo
replied to topic:
"Removing" posts
Awesome. Thank you for the quick reply and action!Kevin Fielding says:Confirming that we are rolling out a fix for this bug on Saturday. Going forward if someone navigates to a removed topic's UR...
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Best Practices
ThePort team will update this space with best practices from how our clients are using and succeeding with the Discussions feature. Check back frequently for additional updates:
Suggested community announcement for those migrating from forums to discussions:
Notice to all community members. We have scheduled an upgrade to our current forums for (date here). On this date all topics and replies posted in the forums will be moved to a new upgraded format. When you navigate to the message boards you will land on a different looking page than you are used to from this date forward. We believe the new format is much easier to use and we will have a number of features available to us that were not included in the older forums. To help you learn the new format we will set up a question and answer discussion in the new format which will appear at the top of the page when you first visit. Feel free to ask any questions you have or review FAQs from other users. Please note that your post history will be maintained with this upgrade. Your post count will not change and all your old topics and replies will be accessible in the new format.
Best Practices and other tips:
Set up a new discussion in your community titled "Questions about the new forums" or something similar for your users to submit questions and review answers to previously asked questions. We recommend that ALL moderators and administrators subscribe to receive e-mail updates for this discussion so that you can acknowledge your end user's questions as quickly as possible. Utilizing the questions feature is a great way to show your users that you are listening to their concerns and answering any questions they have.
We recommend that moderators subscribe to receive e-mail updates to any discussion they are assigned to moderate. This feature will allow moderators to quickly review new posts without sorting through older posts that they may have already reviewed. (
NOTE
: all discussions posts are sent through a dirty word filter prior to posting).
For those moderators who may need to take conversations off-line, we recommend setting up a hidden, admin only group in your community and enabling this group with a discussion. Invite all administrators and moderators to participate in this group discussion. Questionable topics can be moved from public discussions to this hidden group for further deliberation. Admins and moderators can also use this space to collaborate on community rules and other issues.
One key difference between our discussions and forums offering is that all community level discussions are open to all registered members, unlike with forums where specific forums could be locked down to users with appropriate permissions. Our answer to this feature in discussions is the use of Social Spaces (groups, events, etc.). Social Space discussions require membership in that social space in order to participate. If you have a need for a private or members only conversation these should take place within a group or other social space.
